To keep your subscription experience smooth and easy, these policies explain how orders work on our platform. They cover everything from who can subscribe and how payments are processed, to what happens after an order is placed. Whether you’re enjoying free matches or unlocking premium tours and series, these guidelines ensure you know exactly what to expect.

Eligibility for Subscription

• Subscription services are available to users who have a valid account on our platform.

• Subscribers must be at least 13 years old or have the consent of a parent or legal guardian.

• A stable internet connection and a compatible device are required for streaming.

• Subscription is available only in regions where our streaming services are legally permitted.

• We reserve the right to refuse or cancel a subscription if we detect fraudulent activity, misuse, or violation of our terms.

 

Content Access (Free vs. Paid Matches)

• Free Matches: Some matches, highlights, and events are available to all users.

• Paid Content: Certain tours and live matches require an active subscription.

• Clear Labels: Subscription-only content is marked on the platform.

• Access Period: Paid content is available only while your subscription is active.

• Region Limits: Availability may vary by location due to broadcast rights.

 

Payment Terms & Methods:

• Accepted Methods: We accept payments via credit/debit cards, net banking, and other locally supported payment methods, which may vary by country.

• Billing: Payment is charged at the start of the subscription period (monthly or yearly).

• Currency: All prices are listed in Sri Lankan Rupees (LKR) or US Dollars (USD), inclusive of applicable taxes unless stated otherwise.

• Payment Security: Transactions are processed through secure, encrypted payment systems.

• Failed Payments: If payment fails, access to paid content may be suspended until the issue is resolved.

 

Order Confirmation & Activation

• Order Confirmation: Once payment is successfully processed, you will see an on-screen confirmation with your order details.

• Activation Time: Subscription access is usually activated instantly but may take a few minutes in rare cases.

• Account Access: You must be logged into your account to access paid content after activation.

• Technical Delays: Any activation delay caused by technical issues will be resolved as quickly as possible. Refund terms for delays are outlined in our Cancellation & Refund Policy.

 

Refund & Cancellation Policy

• Voluntary Cancellations: You can cancel your subscription at any time through your account settings. Cancellation stops future billing but does not entitle you to a refund for the current billing period.

• Refund Eligibility: Refunds are only considered in cases where you were unable to access paid content due to a verified technical fault on our side, or if activation was delayed and no paid content was accessed.

• No Refund for Partial Use: Once paid content has been accessed, no refunds will be provided for that billing period.

• Request Review: All refund requests are reviewed by our team and approved or denied at our sole discretion to prevent misuse.

• Refund Method: Approved refunds will be issued to the original payment method within 10-15 business days.

• Platform-Initiated Cancellations: If we cancel your subscription for breach of terms, no refund will be issued.

 

Match Availability & Schedule Changes

• Subject to Change: Match schedules, start times, and availability are subject to change without prior notice due to factors beyond our control (e.g., weather, broadcaster changes).

• Content Rights: Some matches or series may not be available in all regions due to broadcasting rights.

• No Guaranteed Coverage: While we aim to stream all scheduled content, availability is not guaranteed.

• Schedule Updates: Any changes will be reflected on the platform as soon as possible.

• No Refund for Schedule Changes: Refunds are not provided for changes, delays, or cancellations of matches unless no paid content was accessed during your subscription period.

 

Device & Account Usage Rules

• Single Account Use: Your subscription is for personal use and should not be shared with others outside your household.

• Login Security: Keep your account credentials secure. You are responsible for any activity under your account.

• Device & Browser Compatibility: Streaming is supported on Chrome, Firefox, Edge, and Safari on iOS (up to n–1 latest versions). For the best experience, always use a supported and updated browser.

• Browser Updates: If you face issues with streaming, you may be required to upgrade your browser to the latest supported version or switch to a different supported browser.

• Account Misuse: We reserve the right to suspend or terminate accounts found to be involved in password sharing, unauthorized streaming, or any other misuse.

 

Limitations & Restrictions

• Content Usage: Paid and free content is for personal, non-commercial viewing only.

• Geographic Restrictions: Some matches or content may be unavailable in certain regions due to broadcasting rights.

• Streaming Limits: Access may be limited by device type, number of simultaneous streams, or internet speed.

• Prohibited Activities: Users may not record, redistribute, or rebroadcast our content without written permission.

• Account Misuse: Accounts found engaging in unauthorized sharing, tampering, or fraudulent activity may be suspended or terminated without refund.

• Service Availability: We are not responsible for interruptions caused by your internet service provider, device issues, or events beyond our control.

 

Contact & Support for Orders

• Support Channels: For help with subscriptions, payments, or order issues, contact our support team via email at support@sandbrix.com.

• Response Time: We aim to respond to all order-related queries within 48 business hours.

• Information to Provide: When contacting support, include your registered email address, order ID, and a brief description of the issue.

• Support Hours: Assistance is available during 9:00 AM to 6:00 PM IST, Monday to Friday. Queries sent outside support hours will be addressed on the next working day.